How long does delivery take?
Please allow 2-5 working days for UK delivery and 3-10 days for International destinations.
All of our shipping is handled via Royal Mail First Class Post and ALL UK Mainland deliveries are FREE when you spend over £15, there is a small charge of £1.50 for orders under this value (otherwise we don't make any money at all).
We do not secretly add the postage to your Jellycat order it is a completely FREE service.
Our aim is always to despatch your order the same working day, unless it arrives after our 15.00 afternoon cut off point, at which time your order will be despatched
on the next working day. Delivery times to UK mainland addresses fall between Monday to Saturday 9am-6pm, excluding public holidays.
You will always recieve an email confirmation of your order and if there is ever a problem you will be notified in the same fashion.
Do you have a "Returns Policy" and what about refunds?
We hope you'll be pleased with your purchase but If you should change your mind, and wish to return your Jellycat
purchase, we'll be happy to refund or exchange them providing it's in fully resaleable condition with it's tags and labels still attached. Returns should
be made within 7 days. Please telephone 0115 9618349 or email to advise us of your decision and don't worry
we have no problems with this issue, whatever your reason. We will ask you to return the item yourself and we will then on receipt of the item give you
a full refund, this can be done via a Paypal account, Google Checkout account or Sage Pay secure payments. Please bear in mind that refunds to
credit cards can only be made to the original card of purchase.
Do you have a privacy policy?
We will treat all personal information including email addresses with the strictest confidence, none of the
information given will EVER be passed on to a third party. If we have promotions available we will gain absolute consent from the recipient before using
their contact email address for promotional purposes, we know what it is like to be bombarded with "junk" emails and this will definitely not happen from
this site. As far as your personal financial details are concerned we never see any of those details because as soon as you enter the payment page
you leave our site and move to one of our secure online card processing companies either Paypal, Google Checkout or Sage Pay Secure (used to be Protx)
and they confirm your details and are solely responsible for the transfer of finances.
How do we contact you?
Please use the "Contact" link at the top of the page (there is a contact button located at the top of every page) where you can contact us via
email, fax, telephone or post. to instantly email please follow this link and a big thank you for all the lovely emails that we recieve from
happy customers, it really does go a long way to rewarding all of our hard work.
What payment methods do you accept?
We accept all major credit cards including American Express and you can use these through Google Checkout, Paypal and Sage Pay secure. If you have a
Paypal or Google account your details are already stored with them and so the payment process is really fast otherwise you have to manually supply
your payment details but rest assured we never see any of your financial details, the financial section of your order is done through a secure online bank.
How much is UK delivery?
Absolutely FREE if you spend over £15 and we do mean FREE as long as it is the UK mainland, there are no hidden charges and we do not conceal the
delivery charge in the price of your Jellycat purchase. Any purchase below £15 incurs a £1.50 delivery charge.
Do you deliver abroad?
Yes and we cover the entire globe, our most popular destinations are the USA, Canada, Australia, New Zealand (NZ) and most of Europe including
France, Germany, Spain, Italy, Greece, Portugal and Holland but we have sent our Jellycats to Hong Kong, Singapore and even Afghanistan and
Barbados. The delivery charge is based on weight and some of the smaller items can go for as little as £2.10 (GBP).
How long have Fleurtations been going?
We are certainly not a recent internet based company, we have been trading for over 27 years during which time we have built up a wonderful
relationship with our customers, obviously the Internet has been a more recent addition but we are trying to adopt the same high standards
of customer care and quality that have kept us around for the last 27 years. We have grown into nottingham's largest gift shop, delivering over
6,000 gift items to the UK and worldwide. We have tried to supply quality designs from around the world particularly
from our exemplary Jellycat section, which boasts vertually the entire Jellycat catalogue at what we cosider to be outstanding prices.
We are a family run business and have four children of our own, so we have some understanding of the things that appeal and work, that is why
we highly recommend Jellycat soft toys.
