Russ Berrie Bears
Gund Soft Toys
Snoopy Toys & Gifts
Teddy & Friends
|Soft Toy Orders ~ Terms and Conditions|
|Credit/Debit Card Processing|
For the processing of your credit/debit card transactions we use Sage, one of the U.K.'s largest on-line payment processors, PayPal, which operates in 190 global markets and has over 164 million accounts and Google Checkout. Using these three totally secure online payment systems, we are able to accept payment via all the major credit/debit cards, including American Express, and most currencies including pounds stirling, euros and U.S, Canadian, Australian and Hong Kong Dollars.
Delivery and Postage
All U.K. mainland orders are despatched by Royal Mail First Class Post to arrive within three working days of your order being received.
Next Day Delivery is available at your request and is charged at £4.95. Please telephone (44) 0115 9618349 or email for details.
International Delivery charges are calculated automatically in the Shopping Basket.
If there is a problem despatching your order we will telephone or email you to advise of a new delivery date, at which point you can choose to be refunded, e.g. "Chloe's birthday will be ruined if a Bashful Bunny does not arrive in time for the party" - (we understand, we have children).
Orders over £10.00 - carry FREE Delivery within the U.K. mainland.
Orders below £10.00 - carry a £1.50 postal charge withing the U.K. mainland.
European Orders - are charged at cost and can be shipped for as little as £2.00.
V.A.T. is included at the current rate, presently 17.5%, on all applicable products on this site.
Refunds and Returns
All items are thoroughly checked for any kind of fault before they are despatched, to make sure that your order arrives in pristine condition. If one of our quality controllers fails in their duty, they will of course be taken outside and shot. Please check all goods on arrival and if a fault is detected please immediately telephone (44) 0115 9618349 or email: with your order number. We will organise a replacement or refund (including return postage) upon return of the faulty item(s).
Our return address is:
301/303 Westdale Lane
Please obtain a proof of postage from the Post Office to protect your rights.
The 'Conact' link is located at the top of every page on our website.
If you spot an error within this website, please feel free to contact us, and we will endeavour to put it right, and of course someone else will be shot, at this rate there'll be nobody left to post your order.