Please note that due to the Easter bank holiday weekend, no orders will be dispatched until the 11th of April.

Jellycat International Delivery

Delivery Policy

Delivery to Western Europe usually takes 3 to 5 working days.
Delivery to Eastern Europe usually takes 4 to 7 working days.
Delivery to rest of the world usually takes 5 to 10 working days.

Our aim is always to despatch your order the same working day, unless it arrives after our 3.00pm (afternoon) cut off point, at which time your order will be despatched on the next working day. You will receive an email confirmation of your order and if there is ever a problem you will be notified in the same fashion. All of our gorgeous Jellycats are packed professionally with loving care to ensure they arrive with you in excellent condition. For some larger orders we may send our Jellycats in several parcels and therefore they may arrive separately, but don't worry, you won't incur additional delivery charges as a result.

We cover all International destinations, (Somalia is the only exemption) obviously the more remote areas take longer to deliver to, so Afghanistan for example, can take up to 20 days.
We currently offer the best service Royal Mail has for International delivery times and size of parcel, unfortunately this standard service does not come with a signed or tracked facility.
Royal Mail does provide a 'signed for' service which covers ALL destinations, some are tracked and signed for, however the pricing starts from £6.95 which we feel is very expensive.
However, listening to our customers you would like to have the option so we will be implementing this option over the next few weeks.

Our most popular destinations are Western Europe, the USA, Canada, Australia, New Zealand, Singapore and Hong Kong.
Please email with any delivery enquiries that you may have.
Thank you.