Terms and ConditionsCredit/Debit Card Processing
For the processing of your credit/debit card transactions we use Sagepay, one of the U.K.'s largest on-line payment processors and PayPal, which operates in 190 global markets and has over 164 million accounts.
Using these secure on-line payment systems, we are able to accept payment via all the major credit/debit cards, including American Express, and most currencies, including Pounds Stirling, Euros and U.S, Canadian, Australian and Hong Kong Dollars.
Please stay on the Payment Page until you are redirected, as exiting this page before reaching the confirmation page could affect the status of your order.
All UK Mainland fresh flower deliveries are despatched using Royal Mail’s Guaranteed by 1pm next day service.
For all other gifts please allow 2-9 working days, and 1-7 working weeks (depending on chosen service) for International destinations.
All standard orders are despatched by Royal Mail Tracked 48 delivery. This service can take up to 3 working days to reach you.
Our aim is always to despatch your order the same/next working day, however Covid-19 has made this time scale not always possible, particularly when staff are affected. Please try to be patient, as supply lines and general distribution have all been affected, and we are working as quickly as possible to fulfill yours and everyone else’s orders. Delivery times to UK mainland addresses fall between Monday to Saturday 9am-6pm, excluding public holidays.
You will receive an email confirmation of your order and if there is ever a problem despatching your order due to extreme weather conditions or "Acts of God" we will telephone or email you to advise of a new delivery date, at which point you can choose to be fully refunded. Please do make a note of your order number before exiting the page in case any issues arise.
U.K. Tracked 24 Delivery is available and is charged at £4.95.
Guaranteed Next Day Delivery is available at the checkout.
Please telephone (44) 0115 9618349 or email email@example.com for details.
We try to answer all telephone queries as they come, but due to high call volumes we may not be able to answer instantly. Emails are answered through-out the day, but can be delayed by up to 3 working days when there are particularly high volumes.
Orders over £120.00 qualify for free worldwide tracked delivery (The availability of Royal Mail's tracked delivery service is specific to each country).
Please note: Not all items are eligible for Worldwide delivery (Jellycat, Flowers and Helium Foil Balloons are not).
Orders over £25.00 for Soft Toys, Chocolates, Pachamama Clothing and all Gifts using Royal Mail - carry FREE Tracked 48 Delivery within the U.K. mainland. If your order contains multiple items, but only one is in stock, we will hold the items until they are all in stock. We are happy to despatch the items separately, but may ask for a further postage payment.
Orders below £25.00 for Soft Toys, Chocolates, Pachamama Clothing and all Gifts using Royal Mail - carry a £2.95 postal charge within the U.K. mainland.
International Orders - are posted at cost and depends upon the weight of items being sent. If items are returned due to incorrect or incomplete addresses that you (the customer) have supplied, we will ask for a repayment of postage to re-deliver.
CUSTOMS FEES ARE NOT INCLUDED IN OUR PRICING AND THEY ARE COMPLETELY THE RESPONSIBILITY OF THE 'BUYER'.
We apologise for this, particularly to our European customers. Brexit has caused chaos with customs, hopefully some of the parties involved will resort to simple common sense, and this will be resolved, so that we can all go back to being 'friends'.
If your order is returned to us (the sender) due to an incomplete delivery, we will automatically refund you. If you have paid postage, this will NOT be refunded (as the order was dispatched).
It is the consumers responsibility to provide the correct delivery address information when submitting the order.
Every effort is made to ensure that all items shown are in stock, we can, however, offer no guarantee of availability (we are sometimes so busy, that keeping on top of over 6,000 items stretches us just a tad, please be aware we are only human!)V.A.T. and Taxes
V.A.T. is included at the current rate, currently 20%, on all applicable products on this site.
The price shown for the goods does not include postage and packing unless specifically stated
Regarding Fresh Flowers and plants, if you have any problems at all please contact us immediately and we will arrange for their recovery and despatch a replacement same day.
All other gift items are thoroughly checked for any kind of fault or failing before they are despatched, to make sure that your order arrives in pristine condition. Please check all goods on arrival and if a fault is detected please immediately telephone (44) 0115 9618349 or email: firstname.lastname@example.org with your order number. We will then organise a replacement or refund.
Please note that there is a maximum of 14 days for an issue to be raised, outside of this we cannot accept returns.
Our return address is:
301/303 Westdale Lane
If you should change your mind, and wish to return your non-perishable purchase, we'll be happy to refund or exchange it providing that it is in fully resalable condition with tags and labels still attached. Returns should be made within 14 days. Please telephone 0115 9618349 or email email@example.com to advise us of your decision, and don't worry we have no problems with this issue, whatever your reason. The return cost will, however, be the responsibility of the purchaser. For all faulty, damaged goods or late delivery items (where an event, such as a birthday, has been missed) we will send you a returns label and give you a full purchase refund on return of the item(s), this will be done via the payment method that you used for the original purchase. Please bear in mind that refunds to credit cards can only be made to the original card of purchase.Colours, Descriptions and Sizes
The colour of goods may vary slightly from that shown on the website this is due to variations in browser software and monitors.
All soft toy sizes shown are taken from the top of the head to the bottom of the foot and are approximate sizes.
Product descriptions are for guidance only and cannot be guaranteed accurate.
Upon the purchase of any item on this site a contract is entered into by both parties this will be governed by the laws of England and Wales and the jurisdiction of the English Courts.Consumer Rights
None of the above Terms and Conditions affects your statutory consumer rightsContact Us
The 'Contact' link is located at the top of every page on our website this can be via email, fax, telephone (4 lines) or post.
If you spot an error within this website, please feel free to contact us, and we will endeavour to put it right, and of course someone else will be shot, too many times and there'll be nobody left to post your order.
We will treat all personal information including:
* Your name
* Email address
* Phone number
with the strictest confidence, none of the information given will EVER be passed on to a third party. If we have promotions available we will gain absolute consent from the recipient before using their contact email address for promotional purposes, we know what it is like to be bombarded with "junk" emails and this will definitely not happen from this site. We use the highest commercially available 128-bit secure socket layer (SSL) encryption technology.
Please Note: All of the above information is deleted from our computers and any paper copy of your order is shredded on a 6 monthly basis, it has to be this period of time to safeguard orders from 'difficult' delivery areas around the globe.
WE TREAT SECURITY VERY SERIOUSLY.
WE NEVER SEE YOUR CREDIT CARD DETAILS. Once you have entered your delivery information you leave our site and are transferred to an On-line Card Processor. We use Sagepay, Paypal and Google Checkout to process your credit card payments. They are three of the largest on-line card processors in the UK and International markets with huge experience and great track records.Users 16 and Under
If you are aged 16 or under, please get your parent/guardian's permission before you provide personal information to Fleurtations website. Without this consent you are not allowed to provide us with any personal information.