Covid-19: Our Website remains open for business as usual, however there may be slight delays with delivery times. For more delivery information Click Here
Please note that due to a high volume of orders, we cannot guarantee orders for Easter delivery

Terms and Conditions

Credit/Debit Card Processing

For the processing of your credit/debit card transactions we use Sagepay, one of the U.K.'s largest on-line payment processors, PayPal, which operates in 190 global markets and has over 164 million accounts and Google Checkout which is another global card processor. Using these three secure on-line payment systems, we are able to accept payment via all the major credit/debit cards, including American Express, and most currencies, including Pounds Stirling, Euros and U.S, Canadian, Australian and Hong Kong Dollars.
(Please see our "PRIVACY POLICY" at the bottom of this page)

Delivery and Postage

All UK Mainland fresh flower deliveries are 1-2 working days, for all other gifts allow 2-9 working days and 4-14 working days for International destinations. All standard orders are despatched by Royal Mail Tracked 48 delivery.
Our aim is always to despatch your order the same/next working day, however Covid19 has made this time scale not always possible, particularly when staff are affected, please try to be patient, as supply lines and general distribution has all been affected, we are working as quickly as possible to fulfill your orders.
Delivery times to UK mainland addresses fall between Monday to Saturday 9am-6pm, excluding public holidays.
You will always receive an email confirmation of your order and if there is ever a problem despatching your order due to extreme weather conditions or "Acts of God" we will telephone or email you to advise of a new delivery date, at which point you can choose to be fully refunded.
U.K. Next Day Delivery is available at your request and is charged at £4.95. Please telephone (44) 0115 9618349 or email for details.
International Delivery charges are calculated automatically in the Shopping Basket.
Orders over £20.00 for Soft Toys, Chocolates, Pachamama Clothing and all Gifts using Royal Mail - carry FREE Tracked Delivery within the U.K. mainland.
Orders below £20.00 for Soft Toys, Chocolates, Pachamama Clothing and all Gifts using Royal Mail - carry a £2.95 postal charge within the U.K. mainland.
International Orders - are charged at cost and can be shipped for as little as £2.65(GBP) depending upon weight.

Stock Availability

Every effort is made to ensure that all items shown are in stock, we can, however, offer no guarantee of availability (we are sometimes so busy, that keeping on top of over 6,000 items stretches us just a tad, please be aware we are only human!)

V.A.T. and Taxes

V.A.T. is included at the current rate, presently 20%, on all applicable products on this site.
The price shown for the goods does not include postage and packing unless specifically stated

Refunds and Returns

Regarding Fresh Flowers and plants, if you have any problems at all please contact us immediately and we will arrange for their recovery and despatch a replacement same day.
All other gift items are thoroughly checked for any kind of fault or failing before they are despatched, to make sure that your order arrives in pristine condition. Please check all goods on arrival and if a fault is detected please immediately telephone (44) 0115 9618349 or email: with your order number. We will organise a replacement or refund (including return postage) upon return of the faulty item(s).
Please note that there is a maximum of 7 working days for an issue to be raised, outside of this we cannot accept returns.
Our return address is:
301/303 Westdale Lane

Please obtain a proof of postage from the Post Office to protect your rights.

If you should change your mind, and wish to return your Jellycat purchase, we'll be happy to refund or exchange them providing it's in fully resalable condition with it's tags and labels still attached. Returns should be made within 7 days. Please telephone 0115 9618349 or email to advise us of your decision and don't worry we have no problems with this issue, whatever your reason. We will ask you to return the item at your own expense and we will then, on receipt of the item, give you a full purchase refund, this can be done via a Paypal account, Google Checkout account or Sage Pay secure payments. Please bear in mind that refunds to credit cards can only be made to the original card of purchase.

Colours, Descriptions and Sizes

The colour of goods may vary slightly from that shown on the website this is due to variations in browser software and monitors.
All soft toy sizes shown are taken from the top of the head to the bottom of the foot and are approximate sizes.
Product descriptions are for guidance only and cannot be guaranteed accurate.


Upon the purchase of any item on this site a contract is entered into by both parties this will be governed by the laws of England and Wales and the jurisdiction of the English Courts.

Consumer Rights

None of the above Terms and Conditions affects your statutory consumer rights

Contact Us

The 'Contact' link is located at the top of every page on our website this can be via email, fax, telephone (4 lines) or post.
If you spot an error within this website, please feel free to contact us, and we will endeavour to put it right, and of course someone else will be shot, at this rate there'll be nobody left to post your order.

Privacy Policy

Email Address and Personnel Information

We will treat all personal information including: * your name
* address
* email address
* phone number
with the strictest confidence, none of the information given will EVER be passed on to a third party. If we have promotions available we will gain absolute consent from the recipient before using their contact email address for promotional purposes, we know what it is like to be bombarded with "junk" emails and this will definitely not happen from this site. We use the highest commercially available 128-bit secure socket layer (SSL) encryption technology.

Financial Information

WE NEVER SEE YOUR CREDIT CARD DETAILS. Once you have entered your delivery information you leave our site and are transferred to an On-line Card Processor. We use Sagepay, Paypal and Google Checkout to process your credit card payments. They are three of the largest on-line card processors in the UK and International markets with huge experience and great track records.

Users 16 and Under

If you are aged 16 or under, please get your parent/guardian's permission before you provide personal information to Fleurtations website. Without this consent you are not allowed to provide us with any personal information.